RETURN POLICY

Return Window

You are granted a 30-day window following package delivery to submit a return request.

To qualify for a send-back, merchandise must remain in its original state—unworn, unwashed, and unused, complete with all authentic tags and packaging intact.

Due to health and sanitary protocols, knit socks that have been worn or fitted cannot be sent back or exchanged.

Return Transit

Unless merchandise arrives faulty, flawed, or incorrect, buyers bear all expenses associated with return transit.

Opting for a traceable courier service is strongly advised, as we cannot verify delivery of incoming parcels lacking tracking documentation.

Initiating a Return

To kick off a return procedure, reach out to our team at service@dinosaurdna specifying your purchase reference and rationale for the send-back.

Upon authorization of your application, we will supply the designated warehouse address and directions.

Merchandise mailed back without preliminary clearance will be rejected.

Flaws and Complications

Inspect your shipment immediately upon receipt and get in touch right away if products arrive damaged, defective, or if an erroneous item was supplied.

We will evaluate the situation and coordinate a substitute or reimbursement as fitting.

Non-Qualifying Merchandise

Owing to the specific nature of our knit sock merchandise, returns are prohibited for:

• Socks that show wear, use, or have been tried on

• Customized or bespoke goods

• Markdowns, clearance pieces, or promotional items

• Gift vouchers

Should you feel uncertain regarding product eligibility, please reach out prior to mailing merchandise back.

Reimbursements

Upon taking delivery of and examining your parcel, we will inform you regarding the status of your approval.

Approved reimbursements are issued back to the original funding source within 10 business days.

Keep in mind that financial institutions or card issuers may require extra processing days to credit funds.

Should 15 business days elapse post-approval without reimbursement arrival, please drop us a line at service@dinosaurdna.

EU Purchasers

For shipments routed to European Union member nations, buyers possess a 14-day statutory right following delivery to annul or send back purchases for any rationale without needing justification.

Sent-back items must still satisfy the aforementioned qualification standards.